Refund and Returns Policy

Last Updated: May 20, 2026

At In Style Boutique, we stand behind every piece in our collection. We understand that sometimes a dress doesn’t fit quite right, or you change your mind about a purchase. This policy outlines our transparent, customer-friendly terms for returns, refunds, and exchanges. We’re committed to making your shopping experience seamless, whether you’re visiting our Sherman Oaks store or shopping online.

1. Order Cancellation

We process orders quickly to get your items to you as soon as possible. If you need to cancel your order before it ships, here’s what you need to know:

• Cancellation Window: 24 Hours — You may cancel your order without penalty within 24 hours of purchase.
• How to Cancel — Contact our support team immediately with your order number via email or phone (see contact section below).
• After 24 Hours — Once the 24-hour window has passed, your order enters fulfillment and cannot be cancelled. You’ll need to follow our standard return process once you receive the item.

2. Returns & Eligibility

We want you to be fully satisfied with your purchase. We accept returns for eligible items within our specified return window.

Return Window

You have 14 calendar days from the date you receive your order (for online purchases) or from the date of purchase (for in-store purchases) to initiate a return.

What Qualifies for Return

• Sizing Errors: The item received does not match the size you selected at checkout.
• Incorrect Item: You received a different product than what you ordered.
• Defects or Damage: Visible damage, misprints, seam issues, or manufacturing defects not disclosed in the product description.
• Change of Mind: Unworn, unwashed items in original condition (certain final-sale items excluded).

Return Conditions

To qualify for a return, items must meet the following requirements:

Condition of Item	Unworn, unwashed, unaltered, and free of stains, makeup, deodorant, or visible wear.
Original Tags	All original tags must be attached and intact.
Packaging	Original packaging must be intact and included with the return.
Proof of Purchase	Include the original receipt, packing slip, or digital order confirmation.

⚠️ Note on Final-Sale Items: Certain items, including jewelry and intimate apparel, are marked as final sale for hygiene reasons and cannot be returned.

3. Return Shipping

Shipping costs for returns depend on the reason for your return:

We Cover Return Shipping If:

• Item is Defective or Damaged: We provide a prepaid return shipping label at no cost to you.
• We Sent the Wrong Item: We cover all return shipping costs for confirmed errors on our part.

You Cover Return Shipping If:

• General Returns (Fit Issues, Change of Mind): You are responsible for return shipping costs. We recommend using a trackable shipping service to protect your package.

Return Address

In Style Boutique
14551 Ventura Blvd
Sherman Oaks, CA 91403
USA

4. Refund Processing

We process refunds as quickly as possible once we receive and inspect your returned item.

• Inspection: 1–5 Business Days — Once your return arrives at our store, we inspect the item to confirm it meets return conditions.
• Refund Approval — If approved, we process your refund to the original payment method used at checkout.
• Fund Availability: 3–7 Business Days — After we process the refund, it may take an additional 3–7 business days for funds to appear in your account, depending on your bank or credit card issuer.

Payment Method Details

• Credit/Debit Card: Refund issued to the original card used at checkout.
• PayPal or Digital Wallet: Refund issued to the original payment account.
• In-Store Cash Purchase: Store credit or electronic payment will be arranged.

5. Product Exchanges

Due to our constantly changing inventory, we do not offer direct exchanges. However, we make the process simple:

Standard Exchange Process

1. Return the original item for a refund (following our return policy).
2. Once your refund is processed, place a new order for the item you’d like.

Manufacturer Defect Exception

If a manufacturer error or defect is confirmed, we will:

• Ship a replacement product at no cost to you, if available in your size.
• If the exact item is out of stock, issue a full refund immediately.

6. Vintage & Antique Items

We occasionally carry vintage garments and antiques. These items often display minor signs of age, wear, and character. These imperfections are part of the item’s history and charm, and are not considered defects unless they significantly differ from our website description or product photos.

We encourage you to:

• Carefully read product descriptions before purchasing vintage items.
• Review all product photos, including close-ups of any visible wear.
• Contact us with questions about a vintage item’s condition before purchasing.

7. Policy Consistency & Transparency

We are committed to transparent communication. Our return policy is consistent across all channels:

• This policy applies to both in-store and online purchases.
• No hidden fees or surprise charges apply to returns.
• All terms and conditions are clearly disclosed before checkout.

8. Contact Support

If you have any questions about our return policy or need assistance with an order, our friendly support team is ready to help during business hours:

• Email: support@instyleboutique.us
• Phone: +1 (818) 906-3016
• Store Address: 14551 Ventura Blvd, Sherman Oaks, CA 91403, USA
• Business Hours: Monday–Friday, 9:00 AM–5:00 PM PST
• Trading Name: In Style Boutique
• Legal Name: Natiglow Media LLC
• Registered Office: 1001 S Main St Ste. 600, Kalispell, MT 59901, USA